Return and Exchange Policy

4.1 Legal minimum return period

For eligible online purchases, you may cancel your order within 14 days of receiving the goods.

After telling us you wish to cancel, you must return the goods within 14 days.

4.2 How to request a return

To request a return, contact us before sending any item back.

Email: info@edgeworkscraft.com
Phone: +44 7385 846563

Please include:

  • Order number
  • Full name
  • Email address used for the order
  • Product name
  • Reason for return
  • Photos or video if the item is damaged, faulty or incorrect

Do not send goods back without contacting us first.

4.3 Return condition

Returned items must be:

  • Unused
  • Clean
  • Safely packaged
  • In original condition
  • Returned with all accessories, packaging and documents where possible
  • Packed securely to prevent injury, loss or damage during return transit

Bladed items must be returned safely and securely packaged.

4.4 Customer responsibility for return shipping

For change-of-mind returns, the customer is responsible for return shipping costs.

This applies to UK and international returns.

We recommend using tracked and insured delivery. The customer is responsible for the item until it reaches us.

4.5 International returns

For international returns, customers must ensure the product can be lawfully exported from their country and returned to the United Kingdom.

Customers are responsible for correct customs declarations and any return-related duties, taxes, courier fees or customs charges unless the return is due to our confirmed error or confirmed product fault.

We are not responsible for returns that are delayed, seized, refused, destroyed or charged additional fees because of incorrect paperwork, local restrictions, customs rules or customer error.

4.6 Non-returnable items

The following items are not returnable for change-of-mind returns:

  • Items damaged by the customer
  • Items used by the customer
  • Items misused, neglected or improperly stored
  • Items altered, sharpened, modified or repaired by the customer or a third party
  • Items returned in an unsafe condition
  • Items missing essential parts or accessories due to customer handling

This does not affect your statutory rights if the item is faulty, misdescribed or not fit for purpose.

4.7 Handling deductions

If returned goods have been handled more than necessary to inspect them, or if they are returned damaged, used, incomplete or reduced in value due to customer handling, we may reduce the refund where permitted by law.

4.8 Exchanges

We do not guarantee exchanges for change-of-mind purchases.

If you want a different item, you may need to return the original item and place a new order.

If you receive a damaged, faulty or incorrect item, contact us within 48 hours of receiving your order. Where confirmed, we may replace the item or offer another appropriate remedy.

4.9 Damaged delivery

If your parcel or product arrives damaged, contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos or video of the damaged packaging
  • Photos or video of the item
  • A short explanation of the issue

Do not dispose of the packaging until we have reviewed the issue, because the courier may require evidence.

The 48-hour reporting request helps us investigate courier damage quickly. It does not remove your statutory rights.

4.10 Refused returns

We may refuse a return or reduce a refund if:

  • The item is used or customer-damaged
  • The item is returned outside the legal return period
  • The return is unsafe
  • The item has been altered or modified
  • The item is missing parts due to customer handling
  • The product is not the item originally supplied by us
  • The item has been seized, damaged or refused due to customer-side customs or import issues

This does not affect your statutory rights.

Let's chat