This Refund Policy explains how refunds are handled for orders placed through https://www.edgeworkscraft.com/.
Nothing in this policy affects your statutory rights.
If you request cancellation before dispatch and we accept the cancellation, we will refund the actual amount paid using the original payment method.
For eligible online purchases, you may have the legal right to cancel your order within 14 days of receiving the goods.
To cancel, you must contact us within 14 days of receiving your order.
After notifying us of cancellation, you must return the goods within 14 days.
Returned goods must be unused, safely packaged and returned with all included accessories, packaging and documents where possible.
For change-of-mind returns, the customer is responsible for return shipping costs.
This applies to UK and international returns.
We recommend using a tracked and insured delivery service because the customer is responsible for the returned goods until they are received by us.
For international returns, the customer is responsible for:
The customer must clearly mark the shipment as a returned item where applicable to help avoid unnecessary customs charges.
Refunds are based on the actual amount paid after coupons, discounts, promotions or store credit.
We do not refund more than the amount actually paid by the customer.
If you paid a standard outbound delivery charge, we will refund it where required by law.
We do not refund:
unless required by law or unless the return is due to our confirmed error.
Display Swords & Axes may carry higher shipping charges because of their size, weight and packaging requirements.
Shipping charges for Display Swords & Axes are not refunded for change-of-mind returns except where required by law.
If a Display Sword or Axe is returned due to confirmed fault, confirmed damage in transit or confirmed incorrect item, we will handle the remedy according to your statutory rights and the circumstances of the case.
Once we receive the returned goods, or once you provide valid proof that you have returned them, we will process any eligible refund within the timeframe required by law.
Refunds will be made using the original payment method.
Your bank, card issuer or payment provider may take additional time to show the refund in your account.
If you have not received your refund:
Please include your order number, full name and payment reference if available.
If your item arrives damaged, faulty or incorrect, contact us within 48 hours of receiving the order.
Please provide:
Where the issue is confirmed, Edge Works Craft may offer a replacement, repair, refund or other lawful remedy depending on the circumstances.
If the issue is caused by our confirmed error, confirmed delivery damage or confirmed product fault, Edge Works Craft will provide an appropriate solution in line with your statutory rights.
We do not provide refunds for items that have been:
This does not affect your statutory rights if the item was faulty, misdescribed or not fit for purpose when supplied.
Refunds will be issued to the original payment method used for the purchase.
We do not issue refunds to a different card, bank account, payment account or third party.
