Edge Works Craft is a trading brand operated by IBIB Trading Ltd.
For privacy-related questions, contact us at:
Email: info@edgeworkscraft.com
Phone: +44 7385 846563
Address: 27 Norton Road LU32NX Luton, United Kingdom
We may collect and process the following personal information:
We do not knowingly sell products to, collect purchasing information from, or provide services to anyone under the age of 18.
Payments may be processed by third-party payment providers, including Stripe, Google Pay and Apple Pay.
We do not store your full debit card or credit card details on our website. Payment providers process payment information according to their own security and privacy standards.
We use personal information for the following purposes:
To receive orders, confirm payment, prepare products, arrange delivery, provide tracking information, manage cancellations, process returns and handle refunds.
To confirm that customers are aged 18 or above and to help prevent unlawful or unsafe sales.
We may refuse, hold or cancel an order if age confirmation is missing, suspicious or not satisfactory.
To respond to enquiries, complaints, delivery questions, damaged-item reports, return requests and refund requests.
To process international deliveries, prepare shipping documentation, provide customer and address information to couriers, and assist with customs-related delivery requirements.
To detect suspicious activity, prevent misuse, protect our website and reduce the risk of fraud or unlawful purchases.
To keep order records, transaction records, refund records, business records and tax/accounting documentation.
To understand how customers use our website, improve product pages, improve website performance and measure marketing effectiveness.
To send newsletters, product updates, offers or promotional messages where you have opted in or where otherwise permitted by law.
We rely on the following lawful bases:
Our website may use cookies and similar technologies for:
We may use tools such as:
Essential cookies may be required for the website to work properly. Non-essential cookies, analytics tools and advertising pixels should be used according to your cookie choices and applicable law.
You can manage cookies through your browser settings and, where available, through the cookie consent options on our website.
We send marketing emails, newsletters and promotional updates only where you have opted in or where legally permitted.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@edgeworkscraft.com.
We do not sell your personal information.
We may share necessary personal information with trusted service providers, including:
We only share information that is necessary for the relevant purpose.
Because we deliver products worldwide from the United Kingdom, customer information may be processed in connection with international delivery, customs handling and courier services.
Some service providers may process information outside the United Kingdom. Where this happens, we aim to use appropriate safeguards required under UK data protection law.
We keep personal information only for as long as necessary.
Typical retention periods may include:
Depending on the circumstances, you may have the right to:
To exercise your rights, contact us at info@edgeworkscraft.com.
We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.
However, no website, payment system or online communication method can be guaranteed to be completely secure.
We may update this Privacy Policy from time to time. The latest version will be available on our website.
